Refund policy
Last updated: October 24, 2026
30-Day Free Returns
We want you to love your GlowPulse device. If you are not satisfied for any reason, you can return it within 30 days of delivery for a full refund. Return shipping is free for customers in the United States.
Eligibility
- Your return request must be made within 30 days of the delivery date.
- The device may be opened and used, but it must be returned with all original accessories (protective glasses, charging cable, manual) and in its original packaging whenever possible.
- Items that are damaged through misuse, accidents, or unauthorized repairs are not eligible for a refund.
How to Start a Return
- Email us at care@getglowpulse.com with your order number and the reason for the return.
- We will reply within 1–2 business days with a prepaid return shipping label and instructions.
- Pack the device securely and drop it off with the carrier.
Please do not send items back without contacting us first, as returns without authorization cannot be processed.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo or short video of the issue. We will send a free replacement or issue a full refund.
Exchanges
If you would like a different item, start a return for the original item and place a new order.
Warranty
All GlowPulse devices include a 1-year limited warranty against manufacturing defects under normal use. If your device stops working properly during the warranty period, contact us and we will repair or replace it at no cost. The warranty does not cover damage caused by misuse, drops, water exposure, or unauthorized modifications.
Contact
Questions about returns? Email us at care@getglowpulse.com.